111tka Privacy Policy: How We Handle Your Information
At 111tka, your account data — including the details you provide during registration and the payment methods you connect, such as bKash, Upay, or Bank Transfer — is handled with clear rules about what we collect, why we collect it, and how long we keep it. Access to this platform and the protections described here depend on your local law and eligible regions.
Account data transparency
bKash, Upay, Bank Transfer context
Your right to review records
Region-dependent access
POLICY POSTURE
What This Policy Covers and How It Applies
This policy describes the categories of information 111tka collects when you create an account, make a deposit through bKash, Upay, or Bank Transfer, or contact our support team. We collect the details you submit directly — your name, contact information, and payment identifiers — as well as technical data generated by your device and browser during a session. We use this information to operate your account, process transactions through the payment rails you choose, and respond to support requests. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records tied to bKash, Upay, or Bank Transfer activity are kept for as long as required by applicable financial and regulatory obligations in the regions where this service is available. Account profile data is retained while your account remains active and for a defined period after closure. Where local law in Bangladesh or other eligible regions imposes specific obligations on how we handle your data, those obligations take precedence. If you have questions about how a specific data category is handled, our support team can direct you to the relevant section of this policy or escalate your query to the appropriate internal team.
bKash transaction records
Payment identifiers and transaction references linked to bKash deposits are retained for the period required under applicable financial regulations in eligible regions.
Upay and Bank Transfer data
Account numbers and transfer references submitted through Upay or Bank Transfer are stored securely and used only to process and verify your transactions.
Device and session data
Browser type, device identifiers, and session timestamps are collected automatically to maintain account security and detect unusual access patterns.
Support correspondence
Messages sent through live chat or our support line are retained to maintain a record of your query history and improve response quality over time.
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy applies specifically to data processed by 111tka in connection with your account and your use of this platform. It does not extend to third-party services you access through links on this site, or to the data practices of payment processors handling your bKash, Upay, or Bank Transfer transactions on their own infrastructure. Whether this policy applies to you depends on your local law and the eligible regions in which this service operates.
Account access and registration
Data you submit when opening or updating your account — including contact details and identity verification steps shown in your account — falls within this policy.
Payment transactions
Transaction references generated when you deposit via bKash, Upay, or Bank Transfer are covered here, but the payment provider's own data practices are governed by their separate policy.
Site content and session activity
Pages you visit, games you open, and session duration data collected while you are logged in are within scope and used for account security and service improvement.
Third-party services
External links, embedded tools, or services operated by parties other than 111tka are outside this policy. Review those providers' own terms before sharing data with them.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You have concrete options for managing the data 111tka holds about you. The most direct path is your account settings page, where you can review the profile information on record and update contact details or payment method references at any time. If you believe a record is inaccurate — for example, a transaction reference linked to a bKash or Upay deposit that does not match your records — you can raise a correction request through live chat or our support line. For questions about what data we hold, how long we keep it, or how to request its deletion where local law permits, our support team is the right starting point. Responses to data queries are handled in the order they are received; the support team can tell you what documentation, if any, is needed to process your request. Availability of specific rights — such as deletion or portability — depends on your local law and the eligible region in which your account was opened.
Review your records
Open your account settings to see the profile data and payment method details currently on file. No separate request is needed for this step.
Correct account details
Update your contact information directly in account settings, or contact support if a transaction record or identity detail needs to be corrected by our team.
Raise a data question
Use live chat or the support line to ask what data we hold, how it is used, or how long it is kept. The team will direct your query to the right internal contact.
Request account closure
If you want to close your account and understand what happens to your data afterward, contact support. Retention after closure follows the obligations described in this policy.
POLICY CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about this privacy policy, the data we hold on your account, or a correction request, the routes below are the ones published on this site. Use the channel that suits your query best.
Live chat
Start a live chat session from any page on the site. This is the fastest route for account-specific data questions or correction requests.
Support line
Our local support line is available for account and policy queries. The number is listed in the support section of your account dashboard.
Written query
For formal data requests — such as asking what records we hold or requesting deletion where local law permits — submit your query in writing through the contact form in your account.
DATA HANDLING STANDARDS
How 111tka Manages Data Security and Retention
Our approach to data handling covers four areas: how we secure your account, how long we keep different data types, who inside 111tka can access your records, and how you can request changes. Each area has a defined process rather than a general promise.
Account security
Access to your account data within our systems is restricted to staff with a defined operational need. Session activity is monitored to flag access patterns that differ from your normal device and location history.
Cookie and tracking data
We use cookies to maintain your logged-in session and to understand how pages are used. You can review cookie settings through your browser. Functional cookies required for account access cannot be disabled without affecting login.
Retention schedule
Transaction records are kept for the period required by applicable financial regulations. Profile data is retained while your account is active and for a defined window after closure, as described in the details section above.
Requesting changes
To update, correct, or request deletion of your data, contact support through live chat or the support line. The team will confirm what steps apply based on your account region and local law.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy at 111tka
These are the questions we hear most often about how your data is handled. If your question is not covered here, live chat or the support line can connect you with the right answer.
What personal data does 111tka collect when I open an account?
We collect the details you submit during registration — name, contact information, and any identity verification fields shown in the account form — along with device and session data generated automatically when you log in. Payment method references, such as your bKash or Upay identifier, are collected when you add a payment method.
How is my bKash or Upay payment data stored?
Payment identifiers and transaction references linked to bKash, Upay, or Bank Transfer deposits are stored securely and used only to process and verify your transactions. We do not store full payment credentials. The payment provider's own infrastructure handles the transaction; their data practices are governed by their separate policy.
Can I see what data 111tka holds about my account?
Yes. Your account settings page shows the profile information currently on record. For a broader view of what data we hold — including transaction history and support correspondence — contact our team through live chat or the support line and they will walk you through the available options.
How do I correct an error in my account records?
For contact details and profile fields, update them directly in account settings. If a transaction record linked to a bKash or Bank Transfer deposit appears incorrect, raise it through live chat or the support line. The team will review the record and confirm what correction steps apply.
Does 111tka share my data with third parties?
We do not sell your personal data. Data may be shared with payment processors — such as the infrastructure behind bKash, Upay, or Bank Transfer — strictly to complete your transactions. We may also share data where required by applicable law or regulation in eligible regions.
What happens to my data if I close my account?
After account closure, transaction records are retained for the period required by applicable financial and regulatory obligations. Other profile data is kept for a defined window and then deleted. Contact support before closing your account if you want to understand the specific retention periods that apply to your region.
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